Frequently Asked Questions
Everything you need to know about our technical gear and apparel.
What is the Mission Workshop Lifetime Warranty?
We stand by the quality of our gear. All Mission Workshop bags and apparel are guaranteed to be free from defects in materials and workmanship for the life of the product. If a product fails due to a manufacturing defect, we will repair or replace it.
How long does shipping take for domestic orders?
Standard domestic orders typically ship within 1-2 business days. Delivery usually takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
What is your return and exchange policy?
We accept returns and exchanges on all unused items in original packaging within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return.
Are Mission Workshop bags waterproof?
Our bags are constructed with highly water-resistant materials and designs, including TPU liners and roll-top closures, to keep your gear dry in heavy rain. While not submersible, they are built to withstand the elements of daily commuting.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country and the weight of the order.
How should I clean my Mission Workshop bag?
We recommend spot cleaning with mild soap and cold water. Do not machine wash, dry clean, or use bleach. Air dry completely away from direct heat sources to maintain the integrity of the technical fabrics.